vault backup: 2026-08-19 16:34:54

2026-08-19 16:34:54 -04:00
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+---
+date:
+jira:
+actual_sync_issue: false
+status: investigating
+classification:
+project: "[[Idello]]"
+---
+
+# TECH-32615
+## Observation
+
+```
+Nous avons remarqué que parfois des mises à jour éditoriales ou en lien avec la programmation ne se reflétaient pas sur le site à la synchronisation suivante, ni même après plusieurs synchros.
+
+- Notamment, il n’est pas rare que des épisodes arrivent dissociés d'une collection sur IDÉLLO.  
+    Ex 1 :
+    - gp264265
+    - gp264267
+    - gp264269
+    - gp264271
+    - gp264272
+    - gp264275
+    - gp264277
+
+Dissociés de la collection 002701362.
+
+- Ex 2 :
+    - gp196483
+
+Seul épisode dissocié de la collection 002391091.
+
+
+```
+
+## Verification
+
+- Reported time:
+- Checked time:
+- Expected availability:
+- Content available:
+- Technical issue identified:
+
+## Outcome
+
+- 
+
+---
+
+Available status: 
+- investigating
+- resolved
+- monitoring
+
+Available classifications
+
+| Classification       | Use when                                                                           |
+| -------------------- | ---------------------------------------------------------------------------------- |
+| confirmed-sync-issue | There was an actual technical synchronization problem                              |
+| no-issue-confirmed   | Complaint resolved/no technical issue found                                        |
+| unrelated-issue      | The problem was real, but **not caused by synchronization**                        |
+| user-error           | Incorrect action/configuration/input by the requester caused the perceived problem |
+| unknown              | Insufficient information to determine what happened                                |