64 lines
1.6 KiB
Markdown
64 lines
1.6 KiB
Markdown
---
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date:
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jira:
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actual_sync_issue: false
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status: investigating
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classification:
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project: "[[Idello]]"
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---
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# TECH-32615
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## Observation
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```
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Nous avons remarqué que parfois des mises à jour éditoriales ou en lien avec la programmation ne se reflétaient pas sur le site à la synchronisation suivante, ni même après plusieurs synchros.
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- Notamment, il n’est pas rare que des épisodes arrivent dissociés d'une collection sur IDÉLLO.
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Ex 1 :
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- gp264265
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- gp264267
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- gp264269
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- gp264271
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- gp264272
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- gp264275
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- gp264277
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Dissociés de la collection 002701362.
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- Ex 2 :
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- gp196483
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Seul épisode dissocié de la collection 002391091.
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```
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## Verification
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- Reported time:
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- Checked time:
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- Expected availability:
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- Content available:
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- Technical issue identified:
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## Outcome
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-
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---
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Available status:
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- investigating
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- resolved
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- monitoring
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Available classifications
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| Classification | Use when |
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| -------------------- | ---------------------------------------------------------------------------------- |
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| confirmed-sync-issue | There was an actual technical synchronization problem |
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| no-issue-confirmed | Complaint resolved/no technical issue found |
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| unrelated-issue | The problem was real, but **not caused by synchronization** |
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| user-error | Incorrect action/configuration/input by the requester caused the perceived problem |
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| unknown | Insufficient information to determine what happened |
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